Refund Policy

At VROOM (“we,” “us,” or “our”), we strive to ensure your satisfaction with our app and services. This Refund Policy outlines the terms under which refunds may be considered for purchases or subscriptions made through the VROOM app (“the App”). By using the App’s paid features, you agree to this Refund Policy.

1. Refund Eligibility
All refund requests are evaluated on a case-by-case basis. We do not guarantee refunds, but we will review each request fairly, considering factors such as:

• The reason for the refund request.
• The nature of the purchase (e.g., subscription, in-app purchase).
• Compliance with our Terms and Conditions and Payment Policy.
• Applicable consumer protection laws.

2. Subscription Refunds

• Subscription fees are generally non-refundable, as stated in our Payment Policy.
• In exceptional circumstances, we may consider partial or full refunds for subscriptions, subject to our discretion and review of your request.

3. In-App Purchases
In-app purchases (e.g., premium features or content) are non-refundable unless:

• The purchase was made in error, and you notify us promptly.
• The purchased feature is defective or not as described.
• Refunds are required by applicable law.

4. How to Request a Refund
To request a refund:

• Contact us at support@vroom-app.co.za within 14 days of the purchase or subscription charge.
• Provide your name, account details, purchase details (e.g., transaction ID), and the reason for your request.
• We will review your request and respond within 7–10 business days.

5. Processing Refunds

• Approved refunds will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your payment provider, typically taking 5–10 business days.
• We are not responsible for delays caused by third-party payment processors (e.g., Paystack, banks).

6. Non-Refundable Circumstances
Refunds will not be granted for:

• Failure to cancel a subscription before the renewal date.
• Dissatisfaction due to misunderstanding the App’s features or terms.
• Use of the App or consumption of purchased content prior to the refund request.

7. Compliance with Laws
We comply with applicable consumer protection laws, including South Africa’s Consumer Protection Act, where relevant. If you are entitled to a refund under law, we will process it in accordance with those requirements.

8. Changes to This Refund Policy
We may update this Refund Policy at any time. Changes will be posted in the App or communicated via email. Continued use of the App’s paid features constitutes acceptance of the updated policy.

9. Contact Us
For refund requests or questions about this Refund Policy, please contact us at: support@vroom-app.co.za